In order to be eligible to use the services provided by Camping Couderc, we request that you read the following general conditions carefully. These conditions govern the sale of holidays and take effect from the moment your booking is placed. By booking a holiday, you agree to fully comply with our general conditions.
Camping pitches : The basic package includes the pitch for the tent, caravan or camper van for one or two people, access to the toilet blocks and to the residential facilities.
Renting : The rental accommodation is fully equipped. The basic package ranges from 2 to 6 places, depending on the type of accommodation. Camping Couderc reserves the right to refuse access to campsite to groups or families whose number exceeds the capacity of the accommodation rented.
Booking fees : Camping Couderc does not charge a booking fee for rental accommodation and pitches.
PRICES AND TOURIST TAX
CONDITIONS OF PAYMENT
CANCELLATION AND ALTERATIONS
Customers may request for stays to be altered in the same campsite (dates and/or types of accommodation) by writing to the campsite (by post or email) subject to availability and options. Postponements until the following season are not permitted. If no alterations are made, customers must spend their holidays as they were agreed when initially booked or cancel them in line with the conditions pertaining to the cancellation insurance.
Any stay that is interrupted or cut short (late arrival, early departure) by you shall not give rise to any reimbursement.
In the event of cancellation by Camping Couderc, except in the case of force majeure, the stay will be reimbursed in full. This cancellation shall not however incur the payment of damages and interest.
Cancellation fees may be covered by the cancellation policy available from the campsite (€3 including tax per night in rental accommodation and €15 including tax per stay on a camping pitch). No refunds will be made without subscription to this policy or without cancellation insurance.
It is up to campers to ensure they have insurance cover: campers are responsible for looking after their personal belongings (bicycles etc.). Camping Couderc shall in no event be held liable in case of an incident involving campers’ civil liability. All visitors must comply with the provisions of the internal regulations. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting them.
Pets are admitted free of charge at Camping Couderc (except for dogs classified in 1st and 2nd category in France). Once admitted, they must always be kept on a leash. They are prohibited in swimming pools, food stores and buildings. Dog and cat vaccination certificates must be up to date.
IMAGE REPRODUCTION RIGHTS
You give permission to Camping Couderc, as well as to any person chosen by Camping Couderc, to take photographs of you, to record you or to film you during your stay with Camping Couderc and to use the resulting images, sounds, videos and recordings using any media (especially on Camping Couderc websites and web pages, including Facebook, on Camping Couderc information and promotion media and on travel and tourism guides). This permission applies for you as well as for people staying with you. The sole purpose of this is to promote and to provide information about Camping Couderc and may in no event damage your reputation. This permission is provided free of charge for all countries and for a period of 5 years.
Complaints regarding non-compliance of services with regard to contractual commitments may be sent to Camping Couderc by post or email.
Event of a dispute with Camping Couderc, you may contact us in the following way: send a registered letter with acknowledgement of receipt to the manager of the Camping Couderc concerned
If you are not satisfied with the response you receive, you may refer to the Medicys mediation centre after a period of one month following the time you sent these letters/emails. Please make your submission online at www.medicys.fr, or by post to: Medicys – 73 Boulevard de Clichy – F-75009 PARIS
CAMPING COUDERC’S RESPONSIBILITY
The client acknowledges that Camping Couderc may not be held responsible for any false information supplied by its partners or by any third party that might be specified in the Camping Couderc brochure or on its website, concerning the residential premises, and particularly its photographs, descriptions, activities, leisure activities, services and dates of operation. All photographs and text used in the Camping Couderc website do not form part of any contractual obligation. They are for information purposes only.
DATA-PROCESSING AND LIBERTIES
The information you provide us with at the time of your booking will not be transmitted to any third party. Camping Couderc shall treat this information as confidential. It shall be used solely by the Camping Couderc internal services for processing your booking and to reinforce and personalise communication and the services offered to Camping Couderc clients concerning your centres of interest. In accordance with the data-processing and liberties law of 6 January 1978, you have the right to access, amend and change personal data relating to you. To do this, simply write to us at the following address, stating your full name and address:
48210 Gorges du Tarn Causses
N° SIRET : 488 791 856 00021