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ALGEMENE VERKOOPVOORWAARDEN RESERVERING / ANNULERING

Opdat je zou kunnen genieten van de diensten die worden aangeboden door Camping Couderc, vragen we om onderstaandealgemene voorwaarden aandachtig te lezen. Deze voorwaarden betreffen de verkoop van verblijven en zijn geldig vanaf het moment dat de bestelling werd geplaatst. Wie een verblijf reserveert sluit zich automatisch aan bij onze algemene voorwaarden.

Camping accommodation or pitch booking by private individuals

Contact details of the Service Provider:

SARL Société Nouvelle Camping Couderc
Route des Gorges du Tarn
Sainte-Enimie
48210 Gorges du Tarn Causses – France
Tel : 04.66.48.50.53

contact@campingcouderc.fr
https://www.campingcouderc.fr/

N°SIRET: 488 791 856 00021

DEFINITIONS:

BOOKING or RESERVATION or RENTAL: service provision.
SERVICES: seasonal rental of camping accommodation or pitch.
ACCOMMODATION: Tent, caravan, mobile home and chalet.

 

ARTICLE 1 – SCOPE OF APPLICATION                                                                                                                                              

These General Terms and Conditions of Sale apply, without restrictions or reservations, to any camping accommodation or pitch rental on the Couderc Campsite, operated by Société Nouvelle Camping Couderc (the “Service Provider”), to non-professional clients (“the Clients” or “the Client”), on its website https://www.campingcouderc.fr/en/  or by telephone, post or email, or where the Service Provider markets its Services. These do not apply to campsite rentals intended for mobile homes, which require a long-term rental contract.

The Services’ main characteristics are presented on the website https://www.campingcouderc.fr/en/ or in written form – paper or electronic – should the booking not be made on-line.

The Client is required to read them before finalising its booking. The choice and purchase of a Service is the sole responsibility of the Client.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, namely those applicable for other marketing channels for the Services.

These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one on the website or communicated by the Service Provider when the Client makes its Booking.

Unless proven otherwise, the data recorded in the Service Provider’s IT system constitutes proof of all transactions concluded with the Client.

Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, a right of access, rectification and opposition if the processing is not essential to carry out the booking, and can request the processing of all its personal data to be suspended by written notice, by post and justifying its identity, addressed to:

SARL Société Nouvelle Camping Couderc
Route des Gorges du Tarn
Sainte-Enimie
48210 Gorges du Tarn Causses – France

The Client declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before completing the online booking, as well as the general conditions of use of the website https://www.campingcouderc.fr/en/ or, if the booking was not made on the internet, by any other appropriate means.

 

ARTICLE 2 – RESERVATIONS

The Client selects on the website, or provides information on any document made available by the Service Provider, the services it wishes to book, according to the following terms and conditions:

  • Camping Couderc is not bound by bookings unless Camping Couderc has accepted them. Camping Couderc is free to accept or refuse bookings, depending on availability and, in general, depending on any circumstances that are likely to be prejudicial to the execution of the booking made. Camping Couderc offers family holidays, in the traditional sense, and the accommodation has been specially designed for this purpose. Camping Couderc reserves the right to refuse any booking that might contravene or attempt to pervert this principle.
  • Booking of camping pitches or rented accommodation is made strictly on a personal basis. Under no circumstances may you sub-let or transfer your reservation without the prior consent of Camping Couderc.
  • Minors must be accompanied by their parents or legal guardians.

 

Camping pitches: The basic package includes the pitch for the tent, caravan or camper van for one or two people, access to the toilet blocks and to the residential facilities.

Renting: The rental accommodation is fully equipped. The basic package ranges from 2 to 6 places, depending on the type of accommodation. Camping Couderc reserves the right to refuse access to campsite to groups or families whose number exceeds the capacity of the accommodation rented.

Booking fees: Camping Couderc does not charge a booking fee for rental accommodation and pitches.

GROUP BOOKINGS

  • All bookings made for more than 4 accommodation units by one person or made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates at the same Camping Couderc, are deemed to be group bookings.
  • Accommodation appearing on the commercial Camping Couderc website is intended exclusively for individual bookings.
  • For all group booking requests, you must contact the Camping Couderc in question by telephone, email or via the “CONTACT US” section. The Camping Couderc reserves the right to examine booking requests before accepting or declining them.

The Client is responsible for verifying the accuracy of the Booking and to immediately report any errors to the Service Provider. The Booking will only be deemed confirmed after the Service Provider has sent the Client a confirmation accepting the Booking by email or post or upon signature of the contract should the booking be made directly at the premises where the Service Provider markets its Services as well as the receipt of the deposit.

All Bookings made on the website https://www.campingcouderc.fr/en/constitute a contract concluded remotely between the Client and the Service Provider.

All Bookings are nominative and cannot, under any circumstances, be transferred.

 

ARTICLE 3 – PRICES

The Services offered by the Service Provider are provided at the rates in force on the website https://www.campingcouderc.fr/en/or on any information medium provided by the Service Provider when the booking is made by the Client. Prices are in Euros, with value added taxes.

The prices take into consideration any reductions that may be granted by the Service Provider on the website https://www.campingcouderc.fr/en/ or on any information or communication medium.

These prices are final and not revisable during their validity period, as provided for on the website https://www.campingcouderc.fr/en/ , in the email or in the written proposal addressed to the Client. Beyond this validity period, the offer lapses and the Service Provider is no longer bound by the prices.

The prices indicated are in force for the 2020 season. They correspond to one night for the pitches. Rental prices are indicated for 7 nights or per night depending on the period. The prices are indicated in euros, VAT included.

They do not include processing and management fees, which are invoiced separately, under the conditions provided for on the website https://www.campingcouderc.fr/en/ or in the information (post, email, …) communicated beforehand to the Client and calculated before the Booking is made.

The Client must pay the total price, including these fees.

An invoice is prepared by the Seller and given to the Client at the latest when payment of the balance is due.

3.1. TOURIST TAX

The tourist tax, collected on behalf of the municipality/council is not included in the prices. Its amount is determined per person and per day. This tax must be paid when paying for the Service and is shown separately on the invoice. The tourist tax applies to people 18 and over and during the opening period of the campsite.

 

ARTICLE 4 – PAYMENT TERMS

4.1. ADVANCE PAYMENT

Amounts paid as deposit are considered advance payments. They constitute a charge on the total price due by the Client.

When booking, the Client must make an advance payment corresponding to 30 % of the total price for the Services booked and provided. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned (if booking by mail). This amount will be deducted from the total price of the booking.

The Service Provider will not refund any amount if the Client cancels its stay less than 30 days before the scheduled date of arrival (except in cases provided for in article 6.4 of these General Terms and Conditions).

The balance of the stay must be paid in full 30 days before the date of arrival (failing this the booking will be cancelled)

For bookings made less than 30 days before the holiday start date, payment must be made in full at the time of booking with Camping Couderc.

4.2. PAYMENTS

Payments made by the Client will only be deemed final when the Service Provider has actually received the amounts due.

In the event of late payment and payment due by the Client after the above-mentioned deadline has elapsed, or after the payment due date on the invoice addressed to the latter, the Service Provider will automatically and automatically invoice fixed default interest of €40 including tax for the provision of the Services, without any formalities or prior notice.

A late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other legal action the Service Provider would be entitled to file against the Client.

4.3. NON-COMPLIANCE WITH THE PAYMENT TERMS

In addition, the Service Provider reserves the right, in the event of non-compliance with the above-mentioned payment terms, to suspend or cancel the provision of the Services booked by the Client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.

 

ARTICLE 5 – PROVISION OF SERVICES

5.1. PROVISION AND USE OF SERVICES

The camping accommodation or campsite can be occupied from 16 hours on the day of arrival and must be vacated by 10  hours on the day of departure, on appointment.

The balance of the stay must be paid in full

  • 30 days before the date of arrival (failing this the booking will be cancelled)
  • OR on the day of arrival if there was no reservation.

The camping accommodation and pitches are made available for rental for a given number of occupants and may not, under any circumstances, be occupied by a greater number of people.

The camping accommodation and pitches will be left in the same state of cleanliness as they were on arrival. If the Client fails to comply, an additional sum of €70 will be paid by the Client to cover cleaning costs. We remind you that cleaning is not included in the rental price, if you take the end of stay cleaning option, this does not include the kitchen area and dishes. Any damages to the accommodation or of its accessories will result in immediate repairs to be borne by the Client. The inventory carried out at the end of the stay must be strictly identical to that at the start of the stay. For any delayed departure, you may be charged for an additional day at the price applicable for that night.

5.2. SECURITY DEPOSIT

For accommodation rentals, the Client must pay a security deposit of €300 when the keys are handed over; this amount will be returned to the Client on the last day of the stay rental subject to a deduction to cover costs for damages.

This deposit does not constitute a limit of liability. The retention of the deposit does not preclude additional compensation in the event of the expenses being greater than the amount of the deposit.

 

ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT

No reduction will be granted in the event of delayed arrival, early departure or change in the number of people (whether for part/the entire duration of the planned stay).

6.1. CHANGES

In the event of a change in the dates or the number of people, the Service Provider will endeavour to accept the requests for change of date, subject to availability, without prejudice to any additional costs; in all cases, this is a simple obligation of means, as the Service Provider cannot guarantee the availability of a camping pitch or accommodation or of another date; in these cases, an additional sum may be requested.

Any request to shorten the duration of a stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION

A premature departure cannot give rise to any refund from the Service Provider.

6.3. CANCELLATION

If a Client cancels a Booking after it has already been accepted by the Service Provider less than 30 days at least before the scheduled date of arrival, for any cause whatsoever other than force majeure, the advance payment made for the Booking, as defined in article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.

In all cancellations, the processing and management fees (article 3) will remain with the Service Provider.

In the event of cancellation by Camping Couderc, except in the case of force majeure, the stay will be reimbursed in full. This cancellation shall not however incur the payment of damages and interest.

6.4. CANCELLATION IN THE EVENT OF A PANDEMIC

6.4.1. In the event of total or partial closure of the establishment during the booked dates (forbidding total or partial access to guests, insofar as the Client is directly concerned by the enforcement of this measure) decided by the public authorities, and not attributable to the Service Provider, the amounts paid in advance by the Client for the booking will be refunded within 3 months

However, the Service Provider cannot be held liable for additional compensation beyond this refund of amounts already paid when booking the stay.

6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay due to the Client being infected by Covid-19 or any other infection considered to be part of a pandemic, which is duly justified, or is identified as a contact case, and that this situation calls into question its presence on the campsite on the planned dates will result in the issue of a non-refundable credit note valid for 12 months.

Any processing and management fees as provided for in the general conditions will be retained by the Service Provider. In all cases, the Client must imperatively justify the event making them eligible for this right to cancellation.

6.4.3. Notwithstanding the provisions of article 6.3 CANCELLATION, if the Client is forced to cancel the entire holiday due to government-imposed measures that do not allow citizens to travel (general or local lockdown, travel ban, closing of borders), even though the campsite is able to fulfil its obligation and to welcome Clients, the Service Provider will issue a credit note corresponding to the amounts paid by the Client, minus the processing and management fees (Article 3) which will be retained the Service Provider. This credit note, which is non-refundable and non-transferable, will be valid for 12 months.

6.4.4 – If the Client subscribes to a specific insurance covering the risks listed in Article 6.4.2 or Article 6.4.3, the insurance compensation received by the Client will be deducted from the amount of the credit note, referred to in Articles 6.4.2 or 6.4.3.

Download the General Cancellation Conditions with COVID Cover Extension

 

ARTICLE 7 – OBLIGATIONS OF THE CLIENT

7.1. CIVIL LIABILITY INSURANCE

The Client on a pitch or in accommodated must have subscribed to a civil liability insurance policy. A copy of the insurance policy may be requested from the Client before the start of the stay. Clients are responsible for looking after their personal belongings (bicycles etc.). Camping Couderc shall in no event be held liable in case of an incident involving campers’ civil liability.

7.2. PETS

Pets are permitted free of charge at Camping Couderc (except for dogs classified in 1st and 2nd category in France), under their owners’ responsibility. Once admitted, they must always be kept on a leash. They are prohibited in swimming pools, food stores and buildings. Dog and cat vaccination certificates must be up to date.

7.3. CAMPSITE REGULATIONS

Campsite regulations are displayed at the entrance to the establishment, at the reception. The Client must take note of these regulations and comply with them. They are available on request. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting them.

 

ARTICLE 8 – OBLIGATIONS OF THE SERVICE PROVIDER – WARRANTY

The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services booked.

In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 7 days from the provision of the Services.

The Service Provider will refund or rectify or have rectified (wherever possible) the services found to be defective as soon as possible and no later than 15 days after the Service Provider has discovered the defect or fault. The refund will be made by credit to the Client’s bank account or by bank cheque to the Client.

The Service Provider’s guarantee is limited to the refund of the Services actually paid for by the Client. The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure as defined by French law.

The Services provided through the Service Provider’s website https://www.campingcouderc.fr/en/ comply with the French laws in force.

ARTICLE 8.1  – CAMPING COUDERC’S RESPONSIBILITY

The client acknowledges that Camping Couderc may not be held responsible for any false information supplied by its partners or by any third party that might be specified in the Camping Couderc brochure or on its website https://www.campingcouderc.fr/en/, concerning the residential premises, and particularly its photographs, descriptions, activities, leisure activities, services and dates of operation. All photographs and text used in the Camping Couderc website https://www.campingcouderc.fr/en/ do not form part of any contractual obligation. They are for information purposes only. It may happen that certain activities and facilities offered by Camping Couderc and indicated in the description in the brochure are canceled, in particular for climatic reasons or in the event of force majeure as defined by the French law.

 

ARTICLE 9 – RIGHT OF WITHDRAWAL

Activities related to the organisation and sale of stays or excursions on a given date or at a specified period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.

 

ARTICLE 10 – PROTECTION OF PERSONAL DATA

The Service Provider, who drew up these terms and conditions, processes personal data on the following legal basis:

  • Legitimate interest by the Service Provider when pursuing:

– prospecting;
– managing the relationship with its clients and prospects;
– organisation, registration and invitation to Service Provider events;
– processing, execution, prospecting, production, management, monitoring of client requests and files;
– the drafting of acts on behalf of its clients.

  • Compliance with legal and regulatory obligations when implementing processing for the purpose of:

– preventing money laundering and terrorist financing and the fight against corruption;
– invoicing;
– accounting.

The Service Provider only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.

In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.

Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.

Prospect data is kept for 3 years if no participation or registration to the Service Provider’s events has taken place.

The data processed is intended for authorised persons of the Service Provider.

The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which the legitimate interest of the Service Provider is based, as well as the right to object to sales prospecting.

They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned rights

  • by email to the following address: Email address
  • or by post to the following address: Last name, first name, company name and address, accompanied by a copy of a signed identity document.

The persons concerned have the right to file a complaint with the CNIL [Commission Nationale de l’Informatique et des Libertés].

 

ARTICLE 11 – INTELLECTUAL PROPERTY

The content of the website https://www.campingcouderc.fr/en/belongs to the Service Provider and its partners and is protected by French and international intellectual property laws.

Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.

In addition, the Service Provider retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client’s request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the Service Provider who may make it conditional to financial compensation.

The same applies to names, logos or, more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.

ARTICLE 11.1 – IMAGE REPRODUCTION RIGHTS

You give permission to Camping Couderc, as well as to any person chosen by Camping Couderc, to take photographs of you, to record you or to film you during your stay with Camping Couderc and to use the resulting images, sounds, videos and recordings using any media (especially on Camping Couderc websites and web pages, including Facebook, on Camping Couderc information and promotion media and on travel and tourism guides). This permission applies for you as well as for people staying with you. The sole purpose of this is to promote and to provide information about Camping Couderc and may in no event damage your reputation. This permission is provided free of charge for all countries and for a period of 5 years.

 

ARTICLE 12 – APPLICABLE LAW – LANGUAGE

These General Terms and Conditions of Sale and the operations resulting from them are governed and subject to French law.

These General Terms and Conditions of Sale are originally written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

 

ARTICLE 13 – DISPUTES

All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and others and which could not be resolved between the Service Provider and the Client will be submitted before the competent courts under the conditions of common law.

The Client is informed that, in the event of a dispute, it may resort to conventional mediation or any other alternative dispute resolution method.

In particular, the Client may resort to the following Consumer Mediator free of charge:
Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue saint Jean 75017 Paris (France)
Téléphone : 0609204886
https://cm2c.net/
cm2c@cm2c.net

 

ARTICLE 14 – PRECONTRACTUAL INFORMATION – CLIENT ACCEPTANCE

The Client acknowledges having received, prior to its Booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:

  • the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
  • the price of the Services and associated fees;
  • information on the identity of the Service Provider, its address, telephone number, electronic details and its activities, if not apparent from the context;
  • information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
  • the possibility of using conventional mediation in the event of a dispute;
  • information on the terms of termination and other important contractual conditions.

Any booking by an individual (or legal entity) on the website https://www.campingcouderc.fr/en/implies full and complete acceptance of these General Terms and Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the Service Provider.

March 2021

Download the general conditions of sale